This statement describes how we keep consumer information private.
We collect only information that is needed to serve you and administer our business.
We collect‚ retain‚ and utilize information about you to operate our business and to make products‚ services‚ and other opportunities available to you. We obtain information in a variety of ways‚ either from business and personal discussion‚ written information you may provide‚ your transactions or experiences with us‚ and other third parties.
In establishing a relationship with Community Trust and Investment Company‚ you are asked to share personal and financial information that we can use to help you reach your financial goals. In the course of that relationship‚ Community Trust and Investment Company will use the information to assist you in identifying the kinds of services you may want or need. Since the information you share with us is important to you‚ you can expect that we will protect the privacy and use of your non-public personal and financial information‚ such as details about your individual trust account(s) and transactions. We are committed to protecting the privacy of the information we collect‚ use‚ and share about you.
We carefully limit and control the sharing of your information.
- Restriction on the disclosure of account information
We do not reveal specific information about our customers’ accounts or other personally identifiable data to nonaffiliated third parties for their independent use‚ unless (1) you have authorized it; (2) the information is provided to help complete a transaction initiated by you (3) disclosure is lawfully permitted or required; for example‚ in connection with litigation or fraud investigation. - Sharing information with companies that work with Community Trust and Investment Company
At times it is necessary to provide personally identifiable information about our customers to a third party‚ such as a vendor service company that we hire to provide support or services for one or more of our products. These vendors and service companies agree to safeguard our confidential customer information and they must abide by applicable law. These companies work with us‚ and they must keep your financial information confidential. We will not sell information. - Sharing information among Community Trust and Investment Company affiliates
To better serve your banking needs‚ we may share information about you among our affiliates as allowed by law (for example‚ information about your transactions and our experience with you).
Our strict policies for protecting customer information and confidentiality apply equally to active and inactive customers‚ as well as current and former customers.
You can rest assured that we limit who receives information and what type of information is shared. We share information only for legitimate business purposes‚ with the goal of bringing you greater convenience and more choices.
We are committed to bringing you the services you need to succeed financially. We will continue to contact you with information of our products and services. You will continue to receive marketing messages via your statement(s)‚ as well as telephone and direct mail offers‚ from us.
Security Measures to Protect Consumers’ Personal Information
All Community Trust and Investment Company employees are governed by a code of conduct‚ which includes the responsibility to protect the confidentiality of customers’ financial and other personal information. Employees are bound by this Privacy Policy and are educated on implementing Community Trust and Investment Company’s security principles and practices.
Community Trust and Investment Company restricts access to your personal and account information to those employees who need to know that information to provide products or services to you. We also maintain physical‚ electronic‚ and procedural safeguards that comply with federal standards to guard your non-public personal information.
Community Trust and Investment Company Consumer Privacy Statement
Keeping your financial information secure is one of our most important responsibilities. We believe that your privacy should not be compromised. Community Trust and Investment Company recognizes the sensitive nature of this information and takes every precaution to ensure your privacy. At the same time‚ we want to offer you the array of financial products and services you need to accomplish your financial goals. We believe we can do both through the privacy policy outlined below.
Questions about the Handling of Information
- If you have any questions or issues‚ beyond those above‚ please telephone us at 800–724–7974‚ e-mail us at alexankr@ctbi.com‚ or write us at Community Trust and Investment Company‚ ATTN: Information Security Officer‚ P.O. Box 199‚ Lexington‚ Kentucky 40588-0199.
Whether it’s in person‚ via telephone‚ the Internet‚ or mail‚ we at Community Trust and Investment Company are committed to protecting your privacy. And you can rest assured we will continue to provide you with the most up-to-date safeguards possible to ensure the safety of your personal financial information.